INSIDE p.2 Northbound Train Spotlight p.2 Iron Triangle of Management p.2 Goode Joins MEMC p.2 Structured Writing Program p.3 Paige - Us Secretary of Education p.3 Model-Netics Recertification p.3 Consulting Associate Training Program p.4 Calendar of Events p.4 Contact Information The number in parenthesis after a name refers to the individual's Model-Netics Associate Number.

Sponsoring Organizations
Instructor candidates participating in Parts I and III of the March ITP represented the following sponsoring organizations:

Part I Speaker
As luncheon speaker representing Part I, Frank Haley, Jr., CIO, City of Houston Airport System, thanked his Director, Rick Vacar (2123) for being a strong supporter of Model-Netics and introducing it to the Airport System. Frank noted that he has spent many hours in various management training courses, but believes that Model-Netics is the "best of the best." He is excited about how much improvement has taken place at the Airport System due to Model-Netics.

Part III Speaker
Tracey Pearce (2514), spoke on behalf of the graduating Part III participants. Tracey is the Director of Human Services for Collection House Services based in Brisbane, Australia. She opened by asking the question, "What's an Australian doing in Houston learning about management?" Her answer was that "just like in America, Australia has many management training programs but none compared to Model-Netics." She noted that the best investment their corporation can make is in the people and Model-Netics is the serious management training investment they have chosen. Tracey expressed that they strongly believe Model-Netics will make the difference in being able to keep the best and brightest employees that Collection House Services needs as they continue to grow at a record pace.

Featured Speaker
Harold S. Hook (0001), President and CEO of Main Event Management Corpora-tion was the featured speaker at the graduation luncheon. Mr. Hook spoke on the topic of success. In looking for a universal definition of success, he developed "The Success Profile" which involves asking oneself three simple questions:

Question #1: Are you doing what you really want to do?

Question #2: Are you going where you really want to go?

Question #3: Are you becoming the kind of person you really want to become?

He concluded by saying that, "In the final analysis, success is like happiness, being unique and personal to each individual."

New Model-Netics Clients
In the first quarter 2001, the following organizations became New Model-Netics Clients.

• Ameren Services (St. Louis, MO)
• Hilcorp Energy Company (Houston, TX)
• HCA-The Healthcare Company, Bedford
  Collection Call Center (Bedford, TX)
• HCA-The Healthcare Company, Patient
  Account Services (Louisville, KY)
• Lakeside Hospital (Metairie, LA)