INSIDE p.2 Northbound Train Spotlight p.2 New Model-Netics Installations p.2 MEMC Recertification for Six Instructors During Third Quarter p.3 Team Teaching Model-Netics p.3 SBMTP Graduates Class #3 p.3 Instructor Insights p.4 Calendar of Events p.4 Contact Information The number in parenthesis after a name refers to the individual's Model-Netics Associate Number.

September 2003 ITP

The Model-Netics Instructor Training Program (ITP) was held in Houston, Texas on September 8-10, 2003. There were 25 Part I and 16 Part III participants. Special guests attending the graduation luncheon included: Carolyn Ashley (1958) - Port of Houston, Jim D’Agostino (1039) - Encore Bank, Jim Eldridge (1964) - Port of Houston, Bob Farquharson (1990) - HISD, Richard Frazier (1967) - HISD, Dan George (2445) - Manhattan Insurance Group, Al Haines (1855) - City of Houston, Ramiro Cano (2231) - City of Houston, Helene Hutchins (2277) - San Jacinto College District, Mark Miranda (2355) - HISD, Robert Nevers (2449) - Manhattan Insurance Group, Gary Reddick (1237) - AIG American General, Erasmo Teran (1955) - HISD and Jonita Wallace (2387) - HISD.

Sponsoring Organizations
Instructor candidates participating in Parts I and III of the September ITP represented the following sponsoring organizations:

Part I Speaker
Deborah Singleton, District Superintendent with the Houston Independent School District (HISD) spoke on behalf of the Part I group. Deborah began by providing a short historical perspective on the introduction of Model-Netics at the district by then Superintendent and current U.S. Secretary of Education, Rod Paige. She then went on to describe how Model-Netics has personally impacted her. "Model-Netics has changed me personally and enhanced my managerial capabilities. It has helped to give me clear insight into those who I manage so that I can enhance their abilities and stretch them to higher productivity and achievement."

Deborah concluded her remarks by mentioning that Model-Netics has helped move the District in one direction through the "bedrock" foundation of Model-Netics. "I hope that my training helps the District and my employees continue the progress in using a common language as we all continue on the Northbound Train."

Part III Speaker
Barbara Turner (2691), Director of Marketing Programs with American General Financial Services spoke for the Part III class.

Her comments were focused on her introduction to Model-Netics at American General in addition to teaching the course. When Barbara first started at American General and was exposed to the language of Model-Netics, she admitted, "I wasn't sure what they were talking about." But upon her completion of the Model-Netics Basic Course, "I understood what people were saying around me … I saw ways to better organize what I was doing in management and using it as a time management tool."

It has been through the process of teaching Model-Netics that has given new perspective to Barbara regarding the program - "You don't really know Model-Netics until you teach it." She concluded her comments by passing along some useful teaching techniques for classes made up of entry level employees. "Because these individuals do not have a management background or desire to go into management, it's important to present models in a different framework. You have to have a different spin on how to present the models. For example, use the Delegation Triangle to make sure you are prioritizing your tasks in the same order that your manager expects.”

Featured Speaker
Harold S. Hook (0001), Founder and President of Main Event Management Corporation was the featured speaker at the graduation luncheon. Mr. Hook referenced his comments to the work of Thomas Huxley - "The Technical Education" which explained that an education should produce the following three things: 1) The ability to make yourself do what you have to do. 2) Do it when it ought to be done, and 3) ("Do it") Whether you like it -- or not. Hook explained that the difficulty in meeting this criteria stems from procrastination and related what Model-Netics can do to help overcome procrastination.

"Model-Netics is an operational catalyst which provides each individual with a low activity threshold. Learning Model-Netics gives you a program for action therefore allowing you to get started without very much difficulty." He commented that learning Model-Netics should provide you with more control on the "what to do" thereby allowing you to do it when it "ought to be done." Regarding the third criteria of education "doing it whether you like it or not," Hook noted that Model-Netics can make this process more rational and understandable. He explained this by using the example of taking action on termination and transfers, both management assignments that are often procrastinated upon. Through the use of models such as the Job Match Diagram and Job Fusion Triangle the focus is kept on the job match between the person and the job rather than concentrating solely on the person. The ability to de-personalize the situation is helpful in bringing about more immediate action.

MEMC Welcomes New Staff Member
We are happy to announce that Karen Mowbray has joined the MEMC staff as Director of Development Programs. She will be focusing on MEMC's products, markets and distribution channels as well as becoming an active member of the ITP staff.

Karen's background includes a 12-year career with American General/AIG where she most recently served as Senior VP, Chief Procurement Officer. She also played a leadership role in the ongoing implementation of Model-Netics programs and systems throughout American General, its subsidiaries and acquisitions.

Karen holds an undergraduate degree from Purdue University and an MBA from the University of Evansville in Evansville, IN. She is a certified Model-Netics Instructor (1380) and holds the Consulting Associate designation from the American General consulting and management development program (054).

She is married with two teenage daughters. Her husband is a certified private pilot and also enjoys sailing. Karen's hobbies are flying, sailing, jogging and reading - in her spare time!
Please join us as we welcome Karen to the MEMC staff.